Privacy Policy

1. Who we are

Phoenix AZ Ad Agency ("Phoenix AZ Ad Agency," "we," "us," or "our") operates a client portal and provides advertising, search engine optimization (SEO), social media, website development, and video production services. You can reach us at info@phoenixazadagency.com or (602) 641-8210.

2. Information we collect

• Account information — name, email address, phone number, and company name provided at sign-up or during intake.
• Business information — material you submit through intake forms, including business goals, branding assets, target audiences, and access credentials or permissions for advertising, social, analytics, and website accounts we manage on your behalf.
• Billing information — invoice history, payment status, and billing schedules. We do not store full credit card or bank account numbers; those are handled by external payment processors.
• Service activity — projects, tickets, approvals, files, comments, and other content created in the portal.
• Technical and security data — login timestamps, IP address, browser and device information used to keep accounts secure.

3. How we use information

• Deliver the services you contract us for (advertising, SEO, social, web, video).
• Operate the client portal — projects, approvals, support tickets, billing visibility.
• Communicate with you about your account, projects, and invoices.
• Produce performance reports and recommendations.
• Protect against fraud, abuse, and unauthorized access.
• Comply with legal, tax, and regulatory obligations.

4. How we share information

We share information only as needed to deliver our services:

• Service sub-processors — hosting, database, email delivery, and analytics providers that power the portal.
• Marketing platforms you authorize us to operate — for example Google Ads, Meta, LinkedIn, TikTok, Google Analytics, or Google Search Console accounts under your ownership.
• Professional advisors — accountants and legal counsel bound by confidentiality.
• Legal compliance — when required by law, subpoena, or to protect rights, property, or safety.

We do not sell your personal information.

5. Storage and security

Data is encrypted in transit and at rest. Access inside the portal is role-based (admin, staff, client) and individual client records are isolated so each client account can only see its own data. We restrict internal access on a need-to-know basis. No system is perfectly secure, but we take commercially reasonable steps to protect your information.

6. Your rights

You may request access to, correction of, export of, or deletion of personal information we hold about you. Some information must be retained to meet legal, tax, or contractual obligations. To make a request, email info@phoenixazadagency.com.

7. Data retention

We retain account and project data for as long as your client relationship with us is active, and afterward only as needed to meet legal, tax, and accounting requirements, resolve disputes, or enforce agreements.

8. Cookies

The portal uses cookies and local storage that are strictly necessary for authentication and session management. We do not run third-party advertising cookies inside the client portal.

9. Children

The portal is a business-to-business service and is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. Material changes will be communicated by email or via an in-portal notice. The "Last updated" date at the top reflects the most recent version.

11. Contact

Phoenix AZ Ad Agency
Email: info@phoenixazadagency.com
Phone: (602) 641-8210