End User Agreement

1. Acceptance of terms

By accessing or using the Phoenix AZ Ad Agency client portal (the "Portal"), you agree to be bound by this End User Agreement (the "Agreement"). If you do not agree, do not use the Portal.

2. Description of service

The Portal is a private workspace where Phoenix AZ Ad Agency clients can submit intakes, track projects and milestones, open and respond to support tickets, review and approve deliverables, share assets, and view billing activity related to the advertising, SEO, social, website, and video services we provide.

3. Account responsibilities

• Provide accurate, current information when creating and maintaining your account.
• Keep your login credentials confidential and use a unique account per authorized user.
• Notify us immediately at info@phoenixazadagency.com if you suspect unauthorized access.
• You are responsible for all activity that occurs under your account.

4. Acceptable use

You agree not to:

• Reverse engineer, scrape, or attempt to bypass security controls in the Portal.
• Share Portal access with people outside your authorized team.
• Upload content that is unlawful, infringes intellectual property, or violates third-party rights.
• Use the Portal to transmit malware, spam, or harassing content.
• Use the Portal in any way that disrupts service availability for other clients.

5. Your content and intellectual property

You retain ownership of materials you upload to the Portal (logos, copy, photography, data, brand assets, etc.). You grant Phoenix AZ Ad Agency a non-exclusive, worldwide license to host, reproduce, modify, and use that material solely as needed to deliver the services you have contracted us for.

6. Agency deliverables

Ownership, license terms, and usage rights for creative work produced by Phoenix AZ Ad Agency (ad creative, websites, video assets, written content, etc.) are governed by the separate signed Service Agreement between you and Phoenix AZ Ad Agency. Use of the Portal does not transfer any additional rights beyond what that agreement provides.

7. Billing and payment

Pricing, billing frequency, and payment terms are governed by your signed Service Agreement. The Portal may display invoices, balances, and payment status for your convenience; the signed agreement and invoices issued by Phoenix AZ Ad Agency control in the event of any inconsistency.

8. Third-party platforms

When you authorize Phoenix AZ Ad Agency to operate advertising, social, analytics, or website accounts on your behalf (for example Google Ads, Meta, LinkedIn, Google Analytics), those platforms' own terms of service, advertising policies, and privacy terms continue to apply to your account on those platforms.

9. Service availability

We aim to keep the Portal available on a best-effort basis. We do not guarantee a specific uptime for the Portal itself, and the Portal may be temporarily unavailable for maintenance, upgrades, or events outside our reasonable control.

10. Disclaimers

THE PORTAL IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PHOENIX AZ AD AGENCY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PORTAL. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THIS AGREEMENT WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO PHOENIX AZ AD AGENCY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Termination

Either party may terminate access to the Portal in accordance with the signed Service Agreement. Your right to use the Portal ends when our service engagement ends. We may suspend or terminate access immediately if you violate this Agreement or create risk to other clients or the Portal.

13. Governing law

This Agreement is governed by the laws of the State of Arizona, without regard to its conflict of laws principles. Venue for any dispute lies in the state and federal courts located in Maricopa County, Arizona.

14. Changes to this Agreement

We may update this Agreement from time to time. Material changes will be communicated by email or via an in-portal notice. Continued use of the Portal after changes take effect constitutes acceptance of the updated terms.

15. Contact

Phoenix AZ Ad Agency
Email: info@phoenixazadagency.com
Phone: (602) 641-8210